Buyer protection
Returns & Refund Policy
Every item on MadeByHeris handmade or homemade to order by a real woman-led small business — here's exactly how returns and refunds work if something isn't right.
7-day return window
You can request a return within 7 days of your order being marked delivered. Go to My Account, open the order, and select "Request a return" with a short reason. Our team reviews every request personally — most are decided within 48 hours.
What's eligible
- Item arrived damaged, defective, or broken in transit
- Wrong item, colour, or size was sent
- Item significantly different from its description or photos
What's not eligible
- Homemade food items (thekua, nimki, snacks) once delivered in good condition — perishable goods can't be resold, for hygiene reasons
- Custom or made-to-order colour requests, once already crafted to your specification
- Change of mind after 7 days from delivery
- Items damaged after delivery through normal wear
How refunds are paid
Paid online (PhonePe): once your return is approved, the refund is issued automatically to the original payment method — your bank/UPI app usually shows it within 5-7 business days.
Cash on Delivery:since there's no card or UPI on file, we'll ask for your bank account or UPI ID after approval and transfer the refund directly, typically within 3-5 business days.
Damaged or wrong item?
We photograph and pack every order carefully, but transit damage can still happen. If your order arrives damaged or isn't what you ordered, request a return with photos of the issue and we'll make it right — full refund or replacement, your choice.
Need help?
Track any order at Track Order, or reach us from the WhatsApp button in the footer of any page.
This policy applies to orders placed on madebyher.in. Last updated 5 July 2026.